Refund and Returns Policy

1. General Policy

At easynowgo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• Products that have been altered, washed, or otherwise used are not eligible for return.

2.3. Non‑Returnable Items

• Personalized or custom‑made products.
• Final‑sale items marked as “non‑returnable”.
• Digital downloads and software licenses.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

• If the return is due to an error on our part (defective, wrong, or damaged item), we will cover the return shipping cost.
• For all other returns, the customer is responsible for the shipping expense.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

• Full purchase price, including applicable taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is a result of our error.

4.3. Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return procedure and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Securely package the returned item to prevent damage during transit.
• Retain proof of shipment until the refund is confirmed.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 123 Easy Street, Suite 100, Anytown, USA